Fidelity Home Health Services respects your privacy and takes the protection of your information seriously. This SMS Privacy Policy explains how we handle the collection, use, and protection of information shared through text messaging in accordance with applicable standards.
Information We Collect Through SMS
When you communicate with us by text, we may collect limited details such as:
- Your mobile phone number
- The message content you send or receive
This information is used only to communicate directly with you about home care-related matters, provide updates, or respond to inquiries. We do not sell, rent, or share your SMS data or phone number with third parties or affiliate companies for marketing purposes, unless required by law.
How You Opt In
To begin receiving text updates from us, you must give your permission by opting in:
- You may opt in by checking the SMS consent checkbox on one of our forms, either online or on paper.
- You will then receive a message asking you to confirm your interest.
- To complete enrollment, reply “YES.”
- A confirmation message will follow to let you know your opt-in was successful.
How You Can Opt Out
You can stop receiving text messages at any time by replying “STOP” to any of our messages. After opting out, a message will be sent confirming that you have been removed from our messaging list.
You may also choose not to receive SMS communications by declining or leaving the SMS consent box unchecked on any of our forms, whether online or on paper.
If you change your mind, you can opt back in at any time by following the opt-in process.
Message Frequency and Costs
Text messages from Fidelity Home Health Services will be sent only as needed—for example, reminders, schedule changes, or updates related to our home care services. We do not send promotional texts without your prior approval. Standard text messaging and data rates may apply, depending on your mobile carrier plan. Please consult your wireless provider to understand any charges that may apply.
Data Security
We use standard security measures to help prevent unauthorized access to your SMS data. This includes encrypted systems and restricted access. Regular reviews of our security protocols help ensure continued compliance and protection of your information.
When SMS Data May Be Shared
Your SMS data is never shared unless:
- We are required to comply with a legal request, such as a court order
- It is necessary to protect the safety, rights, or property of our clients, staff, or organization
In any such case, we will disclose information only when required and, where possible, notify you as allowed by law.
Your Choices and Rights
You have the right to:
- Request a copy of your SMS communication history
- Ask for corrections to any inaccurate details
- Request the deletion of your SMS data, unless it must be retained for legal or regulatory reasons
To submit a request, please reach out using the contact information provided below.
Policy Updates
We may update this policy as needed. Any changes will take effect once published to our website. Please review this policy occasionally to stay informed.
Contact Information
- Fidelity Home Health Services
- 📍 9894 Bissonnet St., Suite 585, Houston, Texas 77036
- 📞 Phone: 713-771-5277
- 📠 Fax: 713-771-5278
- 📧 Email: office@fidelitycares.com