At Fidelity Home Health Services, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our website or request home care support.
By accessing our website or using our services, you agree to the practices described in this policy.
Information We Collect
We may collect the following information:
- Personal Details: Name, phone number, email address, mailing address, or any other details you provide when requesting care or completing a form.
- Communication Records: Details about conversations, call logs, appointment requests, or service-related inquiries.
- Technical Information: Browser type, IP address, and activity on our website through cookies or similar tracking tools.
How We Use This Information
We use the information collected for purposes such as:
- Coordinating home care visits and follow-ups.
- Confirming appointments and sending reminders.
- Sharing updates related to your care plan.
- Providing administrative notifications, including billing.
- Responding to questions or concerns submitted via phone, email, or online forms.
- Improving the quality of our website and communication tools.
SMS Communication
By opting into SMS through our web form or any other method, you agree to receive text messages from Fidelity Home Health Services. These may include:
- Care appointment confirmations
- Caregiver scheduling updates
- Post-visit notes or reminders
- General service notifications
- Billing or payment alerts
Message frequency may vary. Standard message and data rates may apply. Reply HELP for assistance or STOP to unsubscribe.
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.
Read our full SMS Terms and Conditions for more information.
Information Sharing
We do not sell your personal information. We may share your information with:
- Internal staff involved in managing your care
- Third parties who support administrative or communication systems under strict confidentiality
- Government agencies or legal entities when required by law
Your Choices
You may:
- Request a copy of your personal data
- Update or correct your information
- Opt out of non-essential communications
Data Security
We use administrative and technical safeguards to protect your personal data from unauthorized access, misuse, or disclosure.
Policy Updates
This Privacy Policy may be updated periodically. Please review this page for the most current version.
Contact Us
If you have any questions or would like to make a request related to your privacy, please contact:
- Fidelity Home Health Services
- 📍 9894 Bissonnet St., Suite 585 Houston, Texas 77036
- 📞 713-771-5277
- 📠 713-771-5278
- 📧 office@fidelitycares.com